We offer a range of retail online courses from age verification to complaints handling. Perfect for businesses that want to provide excellent service.

CUSTOMER SERVICE

£10.00 Ex VAT

This online Customer Service course will help learners define who their customers are and how to understand their needs, the course will also help learners to expand their knowledge on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service.

Learning Outcomes

  • Understanding of the aspects of delivering outstanding customer service
  • Understanding the benefits of outstanding customer service
  • Importance of handling complaints with care
  • Recognise & adapt to customer behaviour styles
  • Manage customer satisfaction levels

Duration

60 minutes

Certification

Upon successful completion of the course you will receive digital copy of your certificate which you must print yourself.

Learning Outcomes

  • Understanding of the aspects of delivering outstanding customer service
  • Understanding the benefits of outstanding customer service
  • Importance of handling complaints with care
  • Recognise & adapt to customer behaviour styles
  • Manage customer satisfaction levels

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